GENERAL FAQS
DO YOU HAVE A MINIMUM ORDER QUANTITY (MOQ)?
Our minimum order quantity is one unit. So whether you’re after one shirt, or one thousand, we can help you out!
WHAT TYPES OF CUSTOM PRINTING DO YOU OFFER?
Full colour printing, engraving and DTG (direct to garment) printing. Find out more here: https://www.primalthreads.com.au/page/services
WHAT DESIGN / ARTWORK FILES DO YOU REQUIRE?
High resolution (preferably 300dpi) images. Our preferred file types are bitmap, png, svg, eps and pdf. Head over to our services page for more information: https://www.primalthreads.com.au/page/services
I DON'T HAVE ARTWORK / A DESIGN. CAN YOU HELP WITH THIS?
We sure can! Our DESIGN SERVICE is launching soon, but in the meantime, complete our CONTACT form or email hello@primalthreads.com.au
CAN I BUY BLANK GARMENTS?
Unfortunately not. We only offer pre-decorated or custom printed garments. Printing is our game, so we stick to what we do best!
HOW DO I WORK OUT MY SIZE?
Each product in our range has sizing information listed in the product description. So find the product you love, and check out the product details.
Not sure? Feel free to reach out to us through our Contact Us form: https://www.primalthreads.com.au/contact
DO YOU OFFER DISCOUNTS ON BULK ORDERS?
Yes! The more you order, the larger discount you will receive.
11+ items - 10% discount
21+ items - 15% discount
51+ items - 20% discount
I NEED MY ORDER ASAP. CAN I SPEED UP THE PROCESS?
We have a ‘2 Day Turnaround T-shirt’ option for those in need of shirts in a hurry!
Check out this product here: https://www.primalthreads.com.au/blank_product/268020666/2-Day-Turnaround-Staple-Tee?c=7992621
DELIVERY & SHIPPING FAQS
HOW MUCH IS SHIPPING?
You can choose Standard Shipping or Express Shipping with Australia Post at checkout.
Shipping will be calculated at checkout based on order quantity, so pricing will vary.
Standard Shipping - from $9.95
Express Shipping - from $15.95
HOW LONG AFTER PLACING AN ORDER CAN I EXPECT TO RECEIVE IT?
Print turnaround is up to 10 business days. As soon as it’s shipped, the shipping time will depend on the type of shipping you have chosen.
WHERE DO YOU SHIP TO?
We ship Australia-wide! Unfortunately we don’t ship internationally at this stage.
CAN I PICK UP MY ORDER FROM YOUR WAREHOUSE?
Yes! If you’re local to the Fraser Coast and would like to collect your order from our warehouse in Hervey Bay, simply choose the ‘Pick Up’ option at checkout. You will be notified when your order is ready for collection.
